When Ms. Wen from Leshan, Sichuan first contacted ChengrongTimes, she only wanted to install an ultrafiltration water filter on the main water inlet pipe as a whole home water filter system for her new house.
Like many homeowners in China today, she hoped to improve the water quality of the entire household from the main inlet, instead of relying only on a small under sink water filter for drinking and cooking.
After comparing different whole house water filtration system solutions, she chose ChengrongTimes, Because we are not just another standalone brand, but a manufacturing facility with 19 years of history, ranking among the top 3 players in the pipeline ultrafiltration water filter industry. The water filter systems of ChengrongTimes are designed to benchmark against global leading whole home water filter system brands.
However, her residential community did not have an independent pipe room for each floor. The main water supply pipes of the building ran through the public stairwell before branching into each home.
Since the main inlet pipe of Ms. Wen’s apartment entered from beneath the kitchen cabinet, she first asked whether the whole home water filter system could be installed under the sink.
After reviewing the space, we explained that a standard whole home water filter system could not be installed under the kitchen cabinet. These systems are designed to filter water for the entire household, so they require sufficient installation space, stable pipe connections, and room for future maintenance.
We then suggested that Ms. Wen consult the property management team about installing the system in the stairwell.
At first, the property management team approved the plan.
Because the stairwell was a shared public area without a floor drain, we also had to consider future maintenance carefully.
ChengrongTimes 3rd-generation ultrafiltration water filter (with dual-cleaning: back-washing+manual-washing) was not suitable for this specific scenario. Therefore, we recommended our 2nd-generation ultrafiltration water filter, which requires the whole filter cartridge removal and cleaning.
Before installation, our team revised the installation drawings five to six times. The goal was to keep the pipeline layout as neat as possible, reduce visual impact in the public area, and minimize disturbance to other residents.
After all preparations were completed, ChengrongTimes arranged a plumber for the on-site installation. However, shortly after the work began, several neighbors gathered in the stairwell.
There is a saying going that People tend to resist unfamiliar things beyond their cognition.
Because the installation involved water pipes cutting, the neighbors were worried that cutting or modifying the pipeline in the stairwell might affect their own household water supply. As their concerns grew, they just force stopped the installation of the installation of this whole home water filter system.
In response to pressure from the building owners, the property management team decided not to proceed with the original stairwell installation plan.
At that moment, Ms. Wen wanted to resolved the situation herself, but she was also caring for her young baby at home and had little time or energy to handle an on-site dispute.
With no alternative,She turned to ChengrongTimes for help.
Since installation service is part of our standard customer support, ChengrongTimes took the initiative to communicate with the property management team and the neighbors on Ms. Wen’s behalf. Our priority was not to force the installation forward, but to protect Ms. Wen’s long-term living environment in the community.
After all, Ms. Wen and her family would continue living there. It would not be wise to damage neighborhood relationships over a water filter installation. Therefore, ChengrongTimes agreed to cancel the stairwell installation plan without delay and helped settle the matter calmly, so Ms. Wen could stay at home with her baby instead of being pulled into a stressful on-site dispute.
Unexpected problems are part of real installation work.
For ChengrongTimes, the important question was not how to protect one transaction, but how to protect the customer’s trust.
Since the whole home water filter system could not be installed as originally planned, we told Ms. Wen that she only needed to schedule an SF Express doorstep pickup and return the ultrafiltration water filter unit directly to Chengrong Ultrafiltration Factory. All return shipping costs were covered by ChengrongTimes.
The plumber was not at fault either. He had arrived on site and prepared for installation as scheduled, so ChengrongTimes paid him the full installation fee as usual. We believe that respecting the customer’s labor also means respecting the time and work of every professional involved in the service process.
Because the system could not be put into normal use, ChengrongTimes issued a full refund through the original payment channel. We only believe in legitimate profits earned through professional solutions, reliable products, and responsible service.
What happened next surprised us.
Deeply impressed by the way ChengrongTimes handled the situation, Ms. Wen still insisted on choosing us again.
This time, she asked whether we could provide an under-sink installable whole house water filter system and sent us detailed measurements of her cabinet space.
After professional evaluation, we found that our existing standard products could not deliver a satisfactory whole home water filtration experience within such limited under-sink space. Instead of accepting the order immediately, we explained the limitation honestly and declined the conventional solution.
But Ms. Wen had her heart set on us ChengrongTimes.
To respond to customers like her, our team held an internal meeting and developed a customized solution: reducing the stainless steel cylinder height to fit her under sink space constraint, while adopting a dual-cylinder parallel structure to increase membrane flux and support stable whole home water filtration performance.
Thanks to our in-house engineering department, ChengrongTimes was able to complete customized product development and optimization efficiently.
In the end, Ms. Wen purchased both the customized whole home water filter system and a mineral-retaining under sink water filter.
Together, they formed a complete household water filtration solution: whole home filtration for daily water use, and mineral-retaining filtration for healthier drinking and cooking water.
This real customer story reminded every member of the ChengrongTimes team of one simple principle: do things properly, protect the customer’s trust, and do not fear temporary losses. Genuine effort can always be seen, and sincere service will eventually be recognized.
Ultrafiltration water filter made in Chengrong Factory, Zero Worries for Global Customers
10 Years Rust-Free Guarantee
10 Years Leak-Free Assurance
10 Years Professional After-Sale Support
ChengrongTimes Whole House Water Filtration System, Never Compromise on Quality and Service
- Chlorine-removing ultrafiltration water filter: a propriety technology of Chengrong Factory, is the one and only worldwide, serving as the core filtration material of ChengrongTimes mineral-retaining under sink water filter. With a filtration rating of 0.01 micron, it removes 99.99% of impurities, bacteria, viruses and residual chlorine in water, while retaining natural minerals and trace elements.
- ChengrongTimes mineral-retaining filtered water =Clean and healthy, tasting well
- RO reverse osmosis filtered water = clean but unhealthy, tasting bland and lacks natural sweetness
- Ranking among the TOP3 in the inline ultrafiltration water filter industry, Chengrong Ultrafiltration Fatory are the one and only full-supply-chain ultrafiltration manufacturer in the sector, providing reliable ODM and OEM production services for 5 global leading brands.
- For the water filter systems from Chengrong Factory, our quality supasses insurance-grade reliability, our service exceeds even the customer’s own expectations.
